Showing posts with label failed the standard. Show all posts
Showing posts with label failed the standard. Show all posts

Sunday, 30 April 2017

A Report Card for Hekia Parata as the Minister of Education

Hekia Parata Report Card:

Oral Language - Speaking: Above the Standard.
Hekia is a gifted orator with an ability to project her voice and use expression to captivate an audience.  However, Hekia's use of vocabulary often alienates her audience, so using a thesaurus to find words better aimed at her audience would be beneficial.

Oral Language - Listening: Well Below the Standard.
Hekia has displayed no signs of listening to others opinions.  She only follows instructions of her superiors, but never listens to those she considers beneath her, despite those people having considerable more knowledge than her on many subjects.

Reading Comprehension: Below Standard.
While Hekia is a capable reader and can decode accurately, her comprehension requires work.  Hekia seems to read things into a text that are not there and fails to inference what the author is actually inferring or even grasp glaringly obvious concepts and themes within the text.

Numeracy - Well Below the Standard.
Hekia fails to understand ratios, inflation, and has difficulty with the basics of addition, subtraction, multiplication and division.  She plucks figures from mythical places and then relies on her ability as an orator to 'convince' fellow classmates that her calculations are correct.  We are looking to place Hekia is a remedial group for basic numeracy.





Writing - Above the Standard.
As with Speaking, Hekia is a gifted writer, particularly in the genre of persuasion and fantasy.  Somehow Hekia excells when she combines these two genre to create an alternative planet we've come to know as 'Planet Key'.

Science - Below the Standard.
Hekia does not believe in this area as she wants to focus on Literacy and Numeracy and has not met the standard in any of the strands.

Social Science - Below the Standard.
Hekia has failed the standard here due to her inability to move past her focus on Literacy and Numeracy.

Health and PE - Well Below the Standard.
Due to Hekia's focus on Literacy and Numeracy, and her objection to only healthy food being sold in the school canteen, Hekia has failed this standard.

The Arts - Well Below the Standard.
Again, Hekia's focus on only Literacy and Numeracy means she holds scant regard for the arts and she is unable to demonstrate any grasp of conceptual knowledge in the arts or display any practical work during her time.

Te Reo Māori - Above the Standard
Due to Hekia's superb oratory this is an area she does well in.


Key Competencies:


Thinking - Below the Standard
Thinking has not been a strong point for Hekia, especially her critical thinking skills.  Once Hekia gets an idea in mind it is very hard to get her to look at any evidence to the contrary, even if she has based her thinking on faulty evidence.



Relating to Others - Well Below the Standard
Hekia has very real issues relating to others, especially teachers, principals, support staff and education academics.  Her turnover of staff in her 'office' has also been of concern at times.  She will require a referral to the RTLB service if inschool efforts fail to make progress with her social skills.

Using Language, Symbols and Texts - At Standard
Hekia is able to use language, symbols and texts to communicate with others at a high level, but her interpretation of these competencies has room for improvement.



Managing Self - Below Standard
Usually Hekia is able to present a pleasant veneer to the public and classmates.  Her smile has been perfected.  However, there have been times where Hekia has shown she has difficulty controlling herself, such as at ULearn16 and the NZEI and PPTA conferences in 2015.  We will be monitoring her closely.


Participating and Contributing - Below Standard
While Hekia attends many events, her absence at NZEI and PPTA conferences outnumber her attendances and this has not gone unnoticed by those who look up to her for guidance.  Hekia tends to dominate proceedings and last year showed she was unable to let others fully contribute to the School Funding Review as she dominated proceedings.  This will need considerable guidance.

Overall, I assess Hekia Parata to have Not Met the Standard in being a Minister of Education.







Acknowledgements:  The fabulous cartoonists who have faithfully captured Hekia Parata over the years.  You are my heroes.

Sunday, 16 April 2017

School Funding: dumping the derided decile funding system for the questionable 'Predictive Risk Index' funding method


Decile ratings as the funding mechanism for schools is on the way out.

That was the exclusive headline on Tuesday the 11th April from Newshub’s Patrick Gower.  I just happened to be leaving work when the alert popped up on my phone.  I had an immediate sense of dread, especially when I saw a new phrase: ‘Predictive Risk Index’.

This new phrase, ‘Predictive Risk Index’, is of course part of the National led government’s theory of social investment - identify who is most at risk, and then target the minimum amount of money at them.  Sounds great in theory, but, like everything this government has done (or attempted), it is a theory that can be likened to a can of worms.

What is social investment?

This is from the Treasury website:

Social Investment is about improving the lives of New Zealaners by applying rigorous an evidence-base investment practices to social services.

It means using information and technology to better unerstand the people who need public services and what works, and then adjusting services accordingly.  What is learnt through this process informs the next set of investment ecisions.


Much of the focus is on early investment to achieve better long-term results for people an helping them to beme more independent.  This reduces the number of New Zealanders relying on social services and the overall costs for taxpayers.


Social Investment puts the needs of people who rely on public services at the centre of decisions on planning, programmes and resourcing, by:
  • Setting clear, measurable goals for helping those people;
  • Using information and technology to better understand the needs of people who rely on social services and what services they are currently receiving;
  • Systematically measuring the effectiveness of services, so we know what works well and what doesn’t;
  • Purchasing results rather than specific inputs, and moving funding to the most effective services irrespective of whether they are provided by government or non-government agencies.
The way in which these principles are implemented will vary, and may include:
  • a particular focus on vulnerable or high-risk groups;
  • investing up-front to support people most at risk of poor outcomes later on in life;
  • greater input from outside the public sector in analysis, innovation and service provision;
  • working with local organisations to commission services within communities;
  • new citizen-centre services that cut across existing departmental service channels; and
  • interacting with each household through a single trusted relationship.


So how did we get here?

This is an except from a previous blog post of mine called How does child poverty affect access to education and success in achievement for New Zealand children? which I wrote for a Master’s paper last year.

The decile funding system was put in place in 1995 in an effort to fund schools equitably.  The range decided was 1-10, with one being the lowest, due to the highest degree of socio-economic disadvantage, and receiving significantly more funding per child than a decile ten school.  The decile ranking of a school factors in household income, parental educational qualifications and occupations, household crowding, income support payments and ethnicity of a small geographic area, or ‘mesh-block’, in the school community (Harrison, 2004).  There was a variety of reasons behind this initiative, such as a decile ten family having more opportunity to access educational learning in alternative ways compared to the opportunities afforded by a decile one family.  It was also considered that the decile ten schools had more ability to maximise effective fundraising measures from their community in comparison to a decile one school.

The impacts of this system included what is commonly called white flight – parents moving their children from low socio-economic schools as they believe the decile level could be a stigma and may mean the education provided at a low decile school wasn’t adequate (Gordon, 1997).  This changed the nature of communities as parents who could afford to would purchase or rent homes in communities with schools with higher decile ratings, ghettoising many areas as low socio-economic communities.
Education reforms in the 1990s entrenched many families with limited resources into the cycle of poverty generation after generation.
So essentially the National government of the 1990s initiated decile funding, which stigmatised schools in low socio-economic areas, and in combination with their other policy of getting rid of school zones, caused white flight from these schools meaning many communities were no longer a broad cross section of society.



In September last year I published another blog specifically about the actions taken by NZEI and PPTA in response to the School Funding Review and the threat of Global Funding.  In this blog Global Funding - Bulk Funding in fancy dress - why it’s a bloody bad idea I explain how the School Funding Review Advisory Panel were never given an opportunity to come up with solutions to improve how schools are funded fairly and equitably.

The eighteen members of the Education Funding Review Panel went into the first meeting expecting a blank slate and the ability to brainstorm proposals.


What they got was a wad of paper on the table by the Ministry of Education representative who said "This is what we will be looking at. That is the proposal."

The Education Review published the following in September last year:

Six out of seven of the School Funding Review proposals will go forward for further work following the Funding Advisory Group's report on the proposals. The unpopular global budget proposal was rejected by the group, following intense opposition from teachers who feared a return to the days of bulk funding.

The six proposals the majority of the Group agree should proceed for further work are:
  • Taking a per-child approach to funding
  • Additional funding for those most at risk of underachievement
  • Supplementary funding for small and isolated schools
  • Proposals over the way property funding is delivered
  • Better accountability for student achievement
  • Supporting a diversity of education options

Education Minister Hekia Parata says she was ‘not surprised’ by the Group’s recommendation that the proposed global budget not proceed to the next stage of policy development.

“The Group’s report, and together with feedback from around 90 regional meetings with teachers and principals, will help inform my report to Cabinet on the options to take forward. The insight from staff right on the frontline of education is invaluable”, says Ms Parata.

“I want to make sure that we take the time to get these vitally important decisions right. That is why our timeline for implementation at the earliest would be 2019.”

Where are we now?

So it appears, under the Social Investment model that the second option, additional funding for those most at risk of underachievement, has been chosen.  This is the model that was also applied to the School Operations Grant in the 2016 Budget.  Instead of schools getting a 1% increase to their Operations Grant as had been applied in the last few years (not even covering the cost of inflation), schools would receive extra money according to the children who had been identified as being at risk, and the schools would not be told who the at risk children were.

This, below, comes from the official government website, Education Counts, and is the government’s explanation of the funding for children at risk in the education part of Budget ‘16 (please read with a critical eye):

Budget 2016 uses a Social Investment approach to direct an extra $43.2 million, over four years, to about 150,000 children and young people identified as being at most risk of educational underachievement. These students are those, aged 5 to 18, whose parents have been on benefits for 75 percent of the first five years, or 75 percent of the most recent five years of the students’ lives.

These students have been shown by our research as one of the most at-risk groups in our education system. For example young people who, for an extended period have lived in a benefit-dependent family, have only a 48 percent chance of achieving NCEA Level 2 by age 21. By contrast, 73 percent of the general population with have this qualification by the same age. This research also shows that young people without NCEA Level 2 have more chance of ending up on a benefit, or in the justice system, than those with the qualification.

This additional funding is an investment into schooling where it is most needed. The funding will go to schools, regardless of their decile rating, based on the estimated number of students they have from long-term welfare dependent families. Schools have the flexibility to use this extra funding to support all of their students most at risk of educational underachievement.

This increased funding to schools with children from long-term welfare-dependent families is instead of a universal increase in school operations grant funding. Overall, this new funding approach provides more funding to low decile schools compared to a universal increase of the same amount.

The $43.2 million in increased funding for schools with these children is in addition to the $1.38 billion in operations grant funding that all schools will continue to receive in 2016/17. Operations grant increases have run well ahead of inflation in recent years. Cost adjustments have seen schools’ operations grant funding rose by over 15 percent from the 2010 school year start to the 2015 school year end. By contrast, CPI inflation rose 9.6 percent over the same period.

And that is how we have gotten to the ‘Predictive Risk Index’.

As if deciles weren't already stigmatising enough, what will a 'Predictive Risk Index' be for schools and students?

I'm just so disgusted in this move by the government.

Below is the text from the Newshub 11th of April 6 o’clock news piece (hopefully the video is within the link):

The decile system, which is currently used to decide school funding, is to be scrapped, with an alternative called the 'Predictive Risk Index' lined up to replace it.

It will track individual at-risk students and then use that information to target funding directly to schools.

Under the decile system, schools are ranked from one to 10 based on the socio-economic status of their communities, which determines funding.

But under the Predictive Risk Index, individual students are deemed "at risk" after being assessed by Government data and a school's funding is based on the number of students it has with risk factors.

"This is very much going to be a much more specific approach than the decile funding allows," Education Minister Hekia Parata told Newshub.

The Government will use its pool of data to identify students from families on a benefit, with brothers or sisters who have been victims of abuse, or parents that have been in prison.
But privacy has sprung out as an obvious concern.

"The technology is there, and there is no intention to identify - in fact we will ensure that children aren't identified, that their privacy is protected," Ms Parata said.

The Primary School Teachers Union is worried it could shift the stigma from schools onto students.

"In the past we've had stigmatising of low decile schools, will that mean that individual children will be stigmatised?" NZ Educational Institute President Lynda Stuart told Newshub.

Another concern is that while some schools could gain funding, others will lose it.

"I certainly think that some schools could be at risk of losing funding," Ms Stuart said.

Ms Parata said whether schools could lose funding is something "for the future" - but her political future is limited as she retires as Minister in three weeks.

Her goal is to get this signed off as her last project.

Hekia Parata steps down from her role as the Minister of Education on Monday 1st of May, with Nikki Kaye expected to take up the reigns.  Ms Parata wants to have this new funding system signed off before she leaves.  That is alarming in itself.



Patrick Gower did point out that ‘Predictive Risk Index’ is a title the government itself does not see as voter friendly.  He said to expect this to be renamed.  But to rename it will be like putting a dress on a pig and slapping some lipstick on it - it is still a dubious way to fund schools.

What do the people think?

I posted the Newshub piece in three different teacher/education forums on Tuesday and the responses from teachers and parents are still coming in.  They are horrified.  Any comment that may be deemed remotely supportive is an outlier.

The general concerns people have are:
  • that individual children could be stigmatised even though schools technically won’t be told who the target students are;
  • if the funding is targeted to at risk students and the schools are not told who those students are, how are they supposed to help those targeted students;
  • If the funding is targeted to at risk students, who are also usually the most transient students, what happens if the funding ‘follows’ the student;

I have included the comments teachers and parents have made, warts and all, so you can see what the people who work in the system think of this proposal:

On the surface, it sounds pretty ineffective. I bet they have worked out that the govt will save $X. I can't see how this can direct funding for extra assistance in a meaning flu way. Like getting $19.00 a student a year ????

And what if it's meant to follow students? So many of these kids are the transient kids. What a nightmare!

Yeah - if a school is funded for a kid, puts s programme in place with that funding [with others] and then that kid moves away and the school loses that funding.... so now the school has to reduce or downsize the programme - yes a flipping nightmare. And one of the side effects will again be the insecurity for Teacher Aides.

I don;t understand how they can use this 'tool' in this way. PRM is meant to be used to try and target children that may be abused - not for funding of schooling. How will this work when kids move around from school to school so much

As a teacher at a decile 1B school, l have never been a fan of the decile system. It places a stigma on schools and students, who are low decile. Schools already receive funding per student. Targeted student funding is probably not a bad idea. School funding is allocated quarterly anyway. Implementation is probably the main concern and the lack of consultation with educators(nothing new). Maybe they need to broaden the criteria to include students with learning disabilities and special needs? Orrs funding is really hard to qualify for and l have seen so many students over the years failed by the education system. There needs to be an intermediary agency that links the information between schools, ministries and other agencies to target students at risk from becoming a negative statistic.

Patrick Gower's piece on the news as now been added. He says that the name "Predictive Risk Index" is an issue for the government and needs a make over. Just like IES, they think putting the pig in a new dress and slapping some lippy on is going to make it more palatable to the masses.  (Yep, this is my comment).

The government's sole purpose is to spend less money. This is just another way to do it. Their 'at risk' children criteria is slim and does not cover the many many children out there who also need a great deal of support.

I wonder if school will then be expected to transfer any remaining funds from the massive payout to the next school

Especially as it states that they will anonymise the children involved - how will schools know who to pass funding on for anyway !! I can see it getting very messy !

Exactly. Imagine the nightmare of trying to keep a budget, programmes and support staffing on track.

We all know that so-called digital privacy is a joke!! What about schools that have wonderful parents / whanau who are in low-paid jobs, but because they parent successfully, their children are not deemed 'at risk' . No funding there, then! What is happening to the education system in our country???????? We are stressing our teachers, planning to exorbitantly increase registration fees, forcing MLE / ILE / FLS onto many, regardless of mutterings of discontent from around the world on this system

Typically National. A badly thought out initiative that will be rolled out so Hekia has the limelight, but before the kinks are ironed out. We will be paying (literally and figuratively) for this for years to come. It's the Novopay of school funding and the National Standards of curriculum reporting.

But since the funding is to be for specific children, one assumes that when these children change schools (as children who meet this criteria are likely to do - beneficiaries/ parents in prison these families are transient by nature) that the funding will go with them. What a nightmare to police! And probably will impact the benefit to the child of the said funding, due to admin costs associated with changing schools and setting up whatever support is required.

Interesting they are putting money into 'supporting' children who are disadvantaged socially, but where is the funding to help children with suspected learning difficulties who require outside assessment for confirmation of specific difficulty (eg dyslexia, auditory processing)? Which, with a diagnosis starts the ball rolling to get the supports in place so these children can achieve at their optimum.

"in fact we will ensure that children aren't identified, that their privacy is protected," Ms Parata said.

Sounds like the start of a bad Tui ad...

MSD data breach anyone??

What happens to those students who aren't identified through the new system as being at risk? Not all family violence is recorded, not all family members have the same surname so how will the system pick up a parent in prison unless it is "advertised" by the family etc. There will be a lot less "decile 1" schools in NZ with this system, so lots of money will be saved.

Doesn't this feel like an equilibrium system with a really low bar?

"You have at risk youths. Here's some funding".
"Oh you have less at risk youths. Take less funding".
"You've had to cut some programmes because of less funding? And you have at risk youths? Have some funding".

To summarise...

I really think Hekia Parata has failed the standard again.  I believe she missed a golden opportunity last year when she set up the School Funding Advisory Panel.  She had eighteen of the best people in one room to come up with some worthy systems for funding our compulsory education system and she dumped preconceived ideas upon them and stymied their creativity - just like National did when they dumped National Standards over the top of our awesome New Zealand Curriculum Document.

References:

Gordon, L. (1997). ‘Tomorrow’s Schools’ Today: School Choice and the Education Quassi-Market. In Olssen, M., & Matthews, K. M. (Eds.). Education policy in New Zealand: The 1990s and beyond. (pp. 65-82.  Palmerston North, N.Z.: Dunmore Press.

Harrison, M. (2004). Education matters: Government, markets and New Zealand schools. Wellington: Education Forum.

Tuesday, 21 March 2017

An Open Letter to Anne Tolley, the Minister for Social Development - a Ministry that is systematically broken.

Dear Mrs Tolley,


I am writing this open letter to you to inform you of how the Ministry of Social Development has failed the standard; to tell you about the poor service I received between December and March while I was in receipt of a Job Seekers Benefit which completely negated the empathy your staff was able to provide.  I am also writing to ask how you intend to fix the multiple systematic failures that I and many others encounter ona daily basis when dealing with the Ministry of Social Development.

During 2016 I began my Masters of Education.  I supplemented the Student Loan allowance I received with relief teaching when my studies allowed.  This allowance ended in early November, meaning relief teaching was my only form of income.


In December the school year finished, meaning I had no primary source of income until some time in February when schools required relief teachers to cover illness, classroom release time, professional development and other such absences of classroom teachers.


Consequently I made contact with the Ministry of Social Development (MSD) in mid November in order to kick start the process for the Job Seekers Benefit.  I met with a client manager at the Cambridge office on November 29th and discussed that I was a short term project with my intentions being to return to study in 2017 to complete my Master’s dissertation and relief teaching.  


I had with me some of the documents I had been asked to bring and could obtain, and discussed which documents I still needed to supply in preparation for relieving drying up by the second week of December (due to depleted school budgets for relieving).  It did take several weeks to supply my documentation, but one thing I am very certain of is that I supplied my current and correct residential/mailing address on my form applying for the Job Seekers Benefit.


I made a second and possibly a third trip into the Cambridge office during December to drop in documents, as well as emailing some that I was unable to print due to technical difficulties.  I was assured that I was accepted and the Job Seekers Benefit would start the week before Christmas.  I awaited written confirmation.  It did not arrive.

In the end I made a phone call to MSD in the week leading up to Christmas asking when I would be paid and the amount.  I was told I would be paid $212 each Thursday, including the amount to cover a regular expensive prescription I require - expensive because I don’t get the generic.

My family spent Christmas in Whitianga.  On Boxing Day I went to town to do an errand for my parents and one of the shops I visited had a job vacancy advertised on the door.  I approached the shop keeper and asked her about the job.  I emailed her my CV, she phoned me, and I secured the position which was minimum wage casual hours to relieve her more experienced casual worker over the busy summer holiday period.  I had never worked in retail before, so I was looking forward to the experience.


After the stat days ended, I contacted MSD through their 0800 number.  I explained that I had secured a position and that it was casual hours.  They explained there was an $80 gross cap and then they would deduct from the total of my weekly benefit.  I believe that this $80 gross cap has not changed in many many years despite increases to the minimum wage, rents, and general inflation and that it takes no account of the fact that the job will be secondary taxed, that my student loan repayments must be paid and that I have KiwiSaver.  


I was told that as long as I rang by the end of Friday with my hours worked for the week that my following week’s payment could be adjusted, even if I just guessed the hours I would be working on Saturday and Sunday of that weekend.  


Remember, this is the week between Christmas and New Years, and I’m ringing on the Wednesday after two stat holidays, with the full knowledge that there would be two more stat holidays the following week.


So on the last Friday of 2016, I rang MSD, with my guessed amount of hours I would be doing before the end of Sunday coming and the person who answered the phone told me I should have informed them of my hours on Wednesday just gone due to the stat holidays the following week.  Because I had earned over $80 gross, I was now in arrears with MSD and would have my benefit reduced by $10 a week in order to recover the arrears.


I asked for written confirmation of this.  They said they would mail it to me.  I asked if it could be emailed to me as I was working away from home.  They said they couldn’t do that and it would be sent by snail mail.  Please note: when I returned home for two days two weeks later, there was no mail from MSD at my home.  Not one letter in over six weeks of dealing with MSD.


I continued to work in this shop throughout January, finishing on Wednesday 1 February as I had secured a new job back in Hamilton to start on Friday 3 February and in anticipation of oodles of teachers becoming ill or needing CRT or PLD eventually.  I also needed to start sorting out my re-enrollment at University.


During January, my Job Seekers Benefit was never the same week to week.  The hours I worked in the shop were never the same and lessened towards the end of January as the holiday makers drifted back to their homes and schools.  I never received each week from either the casual job or the benefit combined the amount I was meant to receive for the Job Seekers Benefit, $212.  


Consequently, what I did earn covered my petrol and food.  I didn’t do anything exciting or excessive during that time, but I was in no position to pay my cell phone account, meet the minimum payments on my credit cards, pay the cost of the service and WOF of my car in January, pay my HP or pay the cost of the storage unit where 99.9% of everything I own (including teaching resources) is stored in.  Several times, after my automatic payments for insurances went out, I was left sub-zero, and once I had to ask the shopkeeper I was working for to urgently pay me early so I could survive the weekend.


I was quite stressed out with the amount of arrears I was building up and certain health conditions were exacerbated, and I still haven’t combatted them now.


So let’s just recap on some important points here:
  • In November in my initial application I supplied my current residential/mailing address.
  • I had received no written documentation by mail from MSD at any point since 29th of November and it is now February.
  • I was not given the correct information about when to ring MSD to provide my hours of work during the first week of my temporary casual position when there were stat days changing the normal pattern of how it is done.
  • I am now in arrears with MSD and my benefit is accordingly reduced by $10 per week to recoup the arrears.
  • There was barely a week in January I received the $212 I was supposed to get if I had of just sat on my arse receiving a benefit instead of working as casual position.


These points above are very important, because over the next five weeks, the calamity of systematic disasters that is MSD just pile on.


I began my new position on Friday 3 February.  It is ten hours a week, flexible days to work in with the work I am required to do as well as my study and relief teaching.  Best of all I was being paid about $10 more an hour than the casual retail position I had over January.


On Tuesday 7 February (Monday being a public holiday called Waitangi Day), I rang MSD to inform them I had finished working in the shop in Whitianga and was now working in a new position for ten hours a week in Hamilton.  I informed MSD that I did not know when I would start being paid by my new job (turns out that it wasn’t until March due to numerous technical issues) and that I was currently in the red to the tune of $72 and that the next Job Seekers payment would not get me back into the black as it was about $69.


The person I spoke to was excited about my new job.  She looked into my situation and was able to make the next payment bigger so that I was $70 in the black rather than the red the next day, and informed me I would need to see a client manager as soon as possible, but that she could not make an appointment that day as the MSD booking system had ‘fallen over’.


After speaking with MSD, I began to ring everyone I was in arrears with to bargain with them over paying what I owed.


The following Tuesday I rang MSD again to book an appointment with a client manager.  I explained again that I had started a new job in Hamilton.  I was told I had an appointment the following Tuesday at 2:30pm.


On Tuesday 21 February I arrived at the Cambridge MSD office for my 2:30pm appointment.  By this time, MSD had the security people acting as quasi-receptionists.  They checked my ID and were confused about me having an appointment.  I went in and sat down.  I was approached by an MSD staff member who informed me they had no record of my appointment.  I insisted I had an appointment.  The staff member went away.  The staff member came back and said my appointment was for the Te Awamutu office.  I replied that at no stage during the call on the previous Tuesday did the call centre staff member say “Te Awamutu” and I expected my appointment to be Cambridge because all my previous dealings were with Cambridge.



By this stage I’m pretty pissed off, emotional and extremely thirsty.  I tell the staff member I have had to leave my place of work to come to this appointment and I am not leaving without seeing the appointment through.  She responds that they do not have any gaps in their appointments and I will have to take my chances.  I ask for a cup of water (there are no water stands available or cups for MSD clients) and begrudgingly the staff member brings me a plastic cup of water from their staff room while I ring the MSD 0800 number to make a complaint.


So I spend my time waiting in the Cambridge office on the phone making a verbal complaint to the call centre, who assures me that they will send me a written outcome of my complaint and informs me that I would not be able to get a new appointment in the Cambridge office until Monday 6 March!  
After that I spend my time on Twitter bitching about how broken the system at MSD is.


Eventually I am approached by the deputy manager of the Cambridge and Te Awamutu MSD offices.  She takes me down to a desk at the back of the office and apologises for the stuff up by the call centre.  She talks through my situation with me and I explained for the third time I have changed my job in February, that I was a short term project for them, that it was a matter of weeks before relief teaching really kicked in and my ten hour a week job would pay me.  


She makes adjustments to my Job Seekers Benefit for the week to accommodate the fact that I am yet to be paid by my new job (due to technical difficulties).  We then discuss the accounts I have in arrears and the ones I would like help with to pay, acknowledging that any help I receive for these would need to be repaid.  


As much as she would have liked to help, the way MSD is set up now would much rather see an individual drown in debt and never get out of the poverty cycle.  Rather than get a hand up to ensure that I continued to have a good credit rating and didn’t garner further debt, MSD refuses to help.


I left MSD that afternoon feeling rather despondent and weighed down with sadness at how our social welfare system condemns people to a cycle of poverty and benefit dependency.  It is a full time job dealing with their systems, and if I listen to the 0800 number tell me while I am on hold one more time that I can do stuff online I will scream!!!  If a real staff member can not help me, how the bloody hell is a website going to ensure I get my entitlements and understand the situation and how it should be sorted out - and I am an educated person!!


But what left me most astonished was to find out that MSD has a sinking lid on staff - when a staff member leaves, they are not replaced,  Consequently, they are understaffed.  Some not very bright management person further up the food chain in the Ministry of Social Development thinks that the internet and the kiosks at MSD offices are the answer to everything.  I’m under the impression from another person I know that the kiosks in Te Awamutu usually are crashed and that no staff member at the Te Awamutu office actually knows how the kiosks even work!


So let’s recap where I am at the 21st of February 2017:
  • In November in my initial application I supplied my current residential/mailing address.
  • I had received no written documentation by mail from MSD at any point since 29th of November and it is now nearly the end of February.
  • I was not given the correct information about when to ring MSD to provide my hours of work during the first week of my temporary casual position when there were stat days changing the normal pattern of how it is done.
  • I am now in arrears with MSD and my benefit is accordingly reduced by $10 per week to recoup the arrears.
  • There was barely a week in January I received the $212 I was supposed to get if I had of just sat on my arse receiving a benefit instead of working as casual position.
  • I couldn’t make an appointment on the 7th of February as the MSD booking system had ‘fallen over’.
  • I’ve had to explain three times in February that I started a new job in February.
  • I’ve turned up to an appointment to find I’ve been booked into an office I’ve never attended and was not verbally told or received a letter as to what office my appointment was for.
  • I am left to wallow in debt.


But wait, there is more.


Finally on 1 March, my ten hour a week job is able to pay me what I am owed, out of cycle, as I am facing financial hardship.  During this week I received enough bookings for relief teaching in March to meet my minimum financial needs.  So on Friday 3 March I ring up and ask for my Job Seekers Benefit to be finished.


Oh.  My.  God!  It is almost as hard to get off the bloody benefit as it is to get on the damn thing!


Once again I have to explain that in addition to the relieving (which I will get almost $200 in the hand a day after tax, student loan, NZEI fees, KiwiSaver and Teacher Retirement Scheme are taken out) that I also have the ten hour a week job before the call centre guy believes that I will be financially ok!  This is so ironic after MSD systems tell me they can not help me out of the arrears with my phone (essential for schools to be able to contact me on and for me to contact them) and storage fees!  He had been wanting me to supply pay slips and the blood of a virgin to get out of being on a benefit.  I just wanted the benefit to stop before they piled on more arrears (which were totalling about $400 at that stage).


So after I get an almost agreement to end my benefit, I ask about the complaint I made about the call centre getting my appointment wrong.  He assured me a letter had been sent out.  I said I hadn’t received it.  In fact, I said to him, I have received absolutely NO written correspondence form MSD since my initial contact in November, and I thought that was most unusual since they would not email me.


So this is when the next clanger happened.


He read out the address they were sending my mail to.


It was an address I have NOT lived at since May 2013, almost four years ago.  
What really annoys me is that I know who lives there now and I certainly do not want that old sticky beak getting my personal mail from MSD!


This was about when I got pretty shitty again.  This is when I explained that I had written the correct current residential/mailing address on the forms in November.  This is when I asked to make yet another complaint about the conduct and the systems of MSD and how this had been inconveniencing me.


Later that day I received an apologetic call from the deputy manager of the Cambridge and Te Awamutu MSD offices.  She sincerely apologised for the mistake with not updating my address in November, and ensured that my benefit would be paid one last time the following Thursday.


So let’s recap again on the calamity that is the system at MSD:
  • In November in my initial application I supplied my current residential/mailing address.
  • I had received no written documentation by mail from MSD at any point since 29th of November and it is now March.
  • I was not given the correct information about when to ring MSD to provide my hours of work during the first week of my temporary casual position when there were stat days changing the normal pattern of how it is done.
  • I am now in arrears with MSD and my benefit is accordingly reduced by $10 per week to recoup the arrears.
  • There was barely a week in January I received the $212 I was supposed to get if I had of just sat on my arse receiving a benefit instead of working as casual position.
  • I couldn’t make an appointment on the 7th of February as the MSD booking system had ‘fallen over’.
  • I’ve had to explain three times in February that I started a new job in February.
  • I’ve turned up to an appointment to find I’ve been booked into an office I’ve never attended and was not verbally told or received a letter as to what office my appointment was for.
  • I am left to wallow in debt.
  • I have received no written response to the complaint regarding my appointment being made at the wrong office.
  • I practically have to fight to end my benefit.
  • I discover that all the mail I should have received since November from MSD has gone to an address I haven’t lived at since May 2013 because my address details were not inputted correctly, if at all, in November when I applied for the Job Seekers Benefit.


But wait, there is more.


I get a letter from MSD informing me formally of the arrears I owe and asking me to contact them.  It does generously allow me to use my Community Services card until it expires.


What Community Services Card?

They sent me one in December and a new one in February - to the address I have not lived at in nearly four years.

So I ring up asking for a new card.  They can’t send me one because I am no longer on a benefit.  So instead they send me forms to make an application for a new one.

Can I make another complaint?

So let’s just recap again the systematic disaster that MSD is:
  • In November in my initial application I supplied my current residential/mailing address.
  • I had received no written documentation by mail from MSD at any point since 29th of November until the end of the second week of March.
  • I was not given the correct information about when to ring MSD to provide my hours of work during the first week of my temporary casual position when there were stat days changing the normal pattern of how it is done.
  • I am now in arrears with MSD and my benefit is accordingly reduced by $10 per week to recoup the arrears.
  • There was barely a week in January I received the $212 I was supposed to get if I had of just sat on my arse receiving a benefit instead of working as casual position.
  • I couldn’t make an appointment on the 7th of February as the MSD booking system had ‘fallen over’.
  • I’ve had to explain three times in February that I started a new job in February.
  • I’ve turned up to an appointment to find I’ve been booked into an office I’ve never attended and was not verbally told or received a letter as to what office my appointment was for.
  • I am left to wallow in debt.
  • I have received no written response to the complaint regarding my appointment being made at the wrong office.
  • I practically have to fight to end my benefit.
  • I discover that all the mail I should have received since November from MSD has gone to an address I haven’t lived at since May 2013 because my address details were not inputted correctly, if at all, in November when I applied for the Job Seekers Benefit.
  • My Community Services card is sent to the wrong address twice and they will not supply me with a replacement despite it being their mistake that I did not receive it.


So what do I think needs to change to ensure that the staff of MSD, who are empathetic and try hard to help but are hampered by a broken system, can actually help beneficiaries break the cycle of poverty and benefit dependency?
  • Actually have enough staff to do the job - even a simple job like inputting an address.  
  • Cut down the waiting time for an appointment.  No one should have to wait two weeks for an appointment when they are on the bones of their arse.  No one should have to wait more than 24 hours in a working week to be seen.
  • Have a computer system that makes sense that anyone can use.
  • Clearly display entitlements so that people know what they are entitled to and how to access them.
  • If MSD gives the wrong advice that means the client ends up owing arrears, don’t ping the client for the wrong advice - especially when it comes to statutory holidays.
  • Up the $80 cap for income outside of the benefit to recognise the fact that the minimum wage has increased and so has inflation.  The $80 cap should not include pinging you for Student Loan repayments or KiwiSaver either.
  • When a person is a short term project with good earning potential, help them out to keep their credit rating so they stay afloat.  There are ways and means to ensure it does get paid back.
  • Stop insisting on people begging their family for financial assistance.  The whole point of a social welfare system is for the social welfare system to support an independent adult - not to make them dependent on extended family members who are trying to hold their own financial commitments together.


While I was not treated as harshly as I was in 2010 when last needed the Unemployment Benefit to pretend I was surviving, it was still a very stressful experience.  Last time the people were incredibly harsh, but that just may be the Thames office experience.  This time I found the staff to be empathic and understanding - but they were hamstrung by a system that is unresponsive and broken.




Once again I am left feeling that our social welfare system is condemning so many to a life of poverty and dependency.  I heard former Prime Minister John Key say in one of his final interviews as and MP this week that he believes that people don’t want to be dependent on the state and do not want the state interfering in their lives.  I think John Key fails to remember what the state did for him during his childhood and that the original purpose of the welfare system was to ensure that everyone could participate as a full citizen in society.  


In 1972, the Royal Commission on Social Security had reinforced the role of welfare as “to ensure, within limitations which may be imposed by physical or other disabilities, that everyone is able to enjoy a standard of living much like that of the rest of the community, and thus is able to feel a sense of participation in and belonging to the community” (Kelsey, 1995, p.271).  Since the National government decimated this social contract in 1991, poverty and dependency on social welfare has been exacerbated and nothing the current National government under John Key or Bill English has improved outcomes for these people.

As an educated person, who has the power to earn five times plus more than the benefit pays a week (if school is in), the benefit is not the place I want to be.  But this experience made it clear how some people are trapped into the cycle because they are penalised so harshly for trying to earn extra cash during the peak summer period or a crop harvesting time to try and get ahead and get out of the benefit cycle.  Employers are also disadvantaged by the system as some people will limit what they will work so as not to be in danger of losing their benefit.  And that is why I think that the $80 cap on earning extra needs to be increased.


So to end this open letter to you Mrs Tolley, I'd like to tell you that the Ministry of Social Development fails the standard (and you know all about standards and failing to meet those when you were the Minister of Education); the systems at the Ministry of Social Development are broken and fail to help people break the poverty and dependency cycle; and I think it is time we did something to #ChangeTheGovt to fix the Ministry of Social Development.


But what are you going to do to fix it Mrs Tolley?


And I mean fix it, not f**k it up any more than the system already is.


Bibliography:
Kelsey, J. (1995). The New Zealand experiment: A world model for structural adjustment? (1997 ed.). Auckland, N.Z.: Auckland University Press.